1. Introduction
1.1 We are committed to safeguarding the privacy policy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller concerning the personal data of our website visitors and service users, in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.
1.4 Our website incorporates privacy controls that affect how we will process your data. By using privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information on each form.
1.5 In this policy, “we”, “us” and “our” refer to Premier Drain.
2. How do we use your data
2.1 In this Section 2, we have set out:
- (a) the general categories of personal data that we may process;
- (b) the purposes for which we may process personal data; and
- (c) the legal basis of the processing.
2.2 We may process data about your use of our website (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, and information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website. The legal basis for this process is namely monitoring and improving our website.
2.3 We may process information in any inquiry you submit (“inquiry data“). Data Inquiry may be processed for offerings, marketing, and services to you. The legal basis for this processing is consent.
2.4 We may process the information you provide to subscribe to our email notifications and newsletters (“notification data“). Notification data may be processed to send you relevant notifications and newsletters. The legal basis for this processing is consent.
2.5 We may process any of your data identified in this policy where necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, our legal rights, and the legal rights of others.
2.6 In addition to the specific purposes for which we may process your data set out in this Section 2, we may also process any of your data] where such processing is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.
2.7 Please do not supply any other person’s data to us unless we prompt you to do so.
3. International transfers of your data
3.1 Section 4 provides information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
3.2 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an “adequacy decision” concerning the data protection laws of each of these countries.
3.5 You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
4. Retaining and deleting personal data
4.1 Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept longer than is necessary for that purpose or those purposes.
4.3 We will retain your data as follows:
- (a) Name, Email, and Contact Number will be retained for a minimum period of 60 days following the submission date through the website and for a maximum period of 120 days following the submission date.
4.4 Notwithstanding the other provisions of this Section 5, we may retain your data where such retention is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.
5. Amendments
5.1 We may update this policy occasionally by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We will notify you of significant changes to this policy by email.
6. Your rights
6.1 In this Section 7, we have summarised the rights that you have under data protection law. Some rights are complex, and not all details have been included in our summaries. Accordingly, it would help if you read the relevant laws and guidance from the regulatory authorities to explain these rights fully.
6.2 Your principal rights under data protection law are:
- (a) the right to access;
- (b) the right to rectification;
- (c) the right to erasure;
- (d) the right to restrict processing;
- (e) the right to object to processing;
- (f) the right to data portability;
- (g) the right to complain to a supervisory authority; and
- (h) the right to withdraw consent.
6.3 You have the right to confirm whether or not we process your data and, where we do, access the personal data, together with certain additional information. This additional information includes details of the purposes of the processing, the categories of personal data concerned, and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you with a copy of your data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances, you have the right to the erasure of your data without undue delay. These circumstances include: personal data is no longer necessary for the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under specific rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data has been unlawfully processed. However, there are exclusions from the right to erasure. General exclusions include where processing is necessary; for exercising the right to freedom of expression and information; compliance with a legal obligation; or the establishment, exercise, or defense of legal claims.
6.6 In some circumstances, you have the right to restrict data processing. Those circumstances are: you contest the accuracy of personal data; processing is unlawful, but you oppose erasure; we no longer need personal data for our processing, but you require personal data for the establishment, exercise, or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your data. However, we will only otherwise process it: with your consent; for the establishment, exercise, or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of substantial public interest.
6.7 You have the right to object to our processing of your data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process personal information unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.
6.8 You have the right to object to our processing of your data for direct marketing purposes (including profiling for direct marketing purposes). If you object, we will cease to process your data for this purpose.
6.9 You have the right to object to our processing of your data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for performing a task for the public interest.
6.10 To the extent that the legal basis for our processing of your data:
- (a) consent; or
- (b) that the processing is necessary for the performance of a contract to which you are a party or to take steps at your request before agreeing, and such processing is carried out by automated means, you have the right to receive your data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to complain to a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.
6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal.
6.13 You may exercise any of your rights to your data by emailing us using the address on the website.
7. About cookies
7.1 A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session when the web browser is closed.
7.3 Cookies do not typically contain any information that personally identifies a user. Still, the personal information we store about you may be linked to information stored in and obtained from cookies.
8. Cookies that we use
8.1 We currently don’t use any cookies on this website.
9. Cookies used by our service providers
9.1 Our service providers use cookies that may be stored on your computer when you visit our website.
9.2 We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use using cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available.
10. Managing cookies
10.1 Most browsers allow you to refuse to accept or delete cookies. Methods vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
10.2 Blocking all cookies will harm the usability of many websites.
10.3 If you block cookies, you cannot use all the features on our website.
11. Our details
11.1 The website is owned and operated by Premier Drain.
11.2 You can contact us at:
- (a) using our website contact form;
- (b) by email, using the email address published on our website
